01285 831668

Mon - Fri 8am - 5pm

Rest Express
Rest Express
Rest Express

Delivery, Terms & Conditions

FREE Next Working Day Delivery - Next Working Day Delivery to the UK Mainland (Excl. Scottish Highlands) on all order over £60.00!

SAME Day Dispatch - Order before 5pm Monday - Friday.

Unlike many websites that have lots of different shipping options, costs, rules and exceptions - Rest Express offer a reliable, simple and clear delivery service.

STANDARD DELIVERY EXPRESS DELIVERY PREMIUM AM DELIVERY

2-3 Days

Delivered Monday-Saturday
(excluding bank or public holidays)




* Order online before 5PM
Monday-Friday for same day dispatch

£3.75

Next Working Day

Delivered Monday-Friday
(excluding bank or public holidays)
Not available for remote postcodes

FREE when you spend £60

* Order online before 5PM
Monday-Friday for same day dispatch

£4.95

PRE 10:30 or PRE 12

Delivered Monday-Friday
(excluding bank or public holidays)
Not available for remote postcodes



* Order online before 5PM
Monday-Friday for same day dispatch

PRE 12:00   £9.95
PRE 10:30 £12.95

SATURDAY DELIVERY SCOTTISH HIGHLANDS AND ISLANDS,
ISLE OF WIGHT, ISLE OF MAN,
ISLES OF SCILLY

REPUBLIC OF IRELAND, NORTHERN IRELAND,
CHANNEL ISLANDS

Saturday 9.00 - 17.00

* Order online before 5PM
Monday-Friday for same day dispatch
Not available for remote postcodes

£9.95

3-4 Days

* Order online before 5PM
Monday-Friday for same day dispatch


£6.95

3-4 Days

* Order online before 5PM
Monday-Friday for same day dispatch

Northern Ireland    £9.95
Republic of Ireland  £14.95
Channel Islands      £14.95



UK Mainland (excl. Scottish Highlands)
Simply spend over £60.00 to receive FREE Next Working Day delivery, if your order is under £60.00 the delivery charge will be £4.95.
A 2-3 Day delivery service is available at £3.75 for orders under £60
Order online before 5pm Monday - Friday for same day dispatch.
We offer Next Working Day delivery on all orders over £60 as standard.

I.E. If you order on Monday before 5pm, your goods will be with you Tuesday before 5pm. All lead times are quoted as Monday-Friday working days.

UK Bank Holidays
Order online before 5.00pm Thursday for same day dispatch and delivery before the weekend!

Scottish Highlands
This is a 3-4 day service and for all orders the delivery charge is £6.95.
I.E. If you order online Monday before 5.00pm you should receive your order Thursday-Friday.
Please see our Delivery Area Information to check your postcode.

Scottish Isles, Ireland, Northern Ireland and Channel Islands
This is a 3-4 day service.
I.E. If you order online on Monday before 5.00pm delivery should be Thursday-Friday.

Due to Carrier Restrictions we regret we are unable to deliver Paraffin to any offshore location.

International Deliveries
As standard we are currently not able to offer an international delivery service from our website. However, we would welcome any enquiries and would do all we can to meet your requirements.

Delivery Restrictions
1 Order online before 5pm Monday - Friday for same day despatch.
Orders containing Methylated Spirits will be delivered within 3 working days. We apologise for any inconvenience this may cause.
Orders containing Peel Away 1 or 20 litre Wax Polish must be placed by 2pm for same day despatch. We regret that we are unable to deliver Peel Away 1 or 20L Wax Polish using the Premium Delivery options or to any offshore locations.

Stock
In the unlikely event of an item being out of stock we will advise you by email or phone and it will be sent as soon as we receive stock.

Orders and Specifications
Items listed in our catalogue and on our website are usually kept in stock. However, we are able to order other items. If you would like us to quote on non stock items, or are considering making a bulk order, please contact us to discuss details.

Product Information sheets are available on request.
Solvent based products are only available to those aged 16 or over (under orders of specifications).

Claims and Warranties
Any damage to goods received must be reported within 24 hours of delivery. Please inspect your goods as soon as they arrive. Photographic evidence will be required in the unlikely event of any damages.

We shall be under no liability to you for loss or damage direct or indirect as a result of defective goods.

Prices
All prices Include VAT at the current UK HM Revenue and Customs rate.
Whilst every effort is made to maintain existing prices, we reserve the right to alter prices. Online prices may vary from those in our trade catalogue.

Payment
All goods remain the property of Rest Express until payment is received in full.
We accept credit card payments for all online orders (unfortunately, we do not accept American Express).
If you prefer to pay by cheque, please order by telephone on 01285 831668 and forward payment prior to despatch (7 days clearance will be required).

Privacy Policy
We do not store credit card details nor do we share customer details with any 3rd parties.

ALL Prices Include VAT @ 20%

Returns
We hope you will be happy with your purchase.
Please contact us on 01285 831668 before returning any items. We are happy to accept unused items providing the goods are returned within 30 days of receipt.

Items should be unopened, unused and in a saleable condition. Please ensure that all items are well packed and that a copy of your invoice is included.

Return costs are at your own expense. Please ensure you use a trackable service with adequate compensation, as all goods must arrive in A1 saleable condition in order to be refunded.
We regret that the original delivery charge is not refundable and items which originally qualified for free delivery will be refunded minus £5.95 (inc VAT).

We will accept items for return after 30 days at our discretion, however, these will be subject to a restocking fee of 15%.

Refunds will be made to the card originally used to place the order.

Best Price Guarantee

We are proud to offer more than competitive prices, but we never want price to be a reason you shop elsewhere.

Telephone us: 01285 831668 Monday – Friday 8am – 5pm

Here’s what you will need:
  • Product reference and price
  • Competitors web site address (sorry no auction sites or non UK based sites)

Price Promise additional information:
  • Price match includes competitors discount code offers.
  • Price match must include relevant charges including delivery and VAT.
  • The product has to be identical to the product on our site and available for immediate dispatch.
  • Price match is valid on the day of purchase and up to 7 days afterwards.
  • Price match applies to items showing our Best Price Guarantee logo only.

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