This web site is owned and operated by Weston Mitchell Ltd T/a Rest Express who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Weston Mitchell Ltd T/a Rest Express
Unit 1 Springfield Farm Perrott's Brook Cirencester Gloucestershire GL7 7DT United Kingdom
Phone: 01285 831668
Fax: 01285 831697
Email: enquiries [at] restexpress [dot] co [dot] uk
Company Registration Number: 2024548
VAT Registration Number: GB 435 4481 49
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We deliver your order right away. We will normally send your order to you in 2-3 working days.
Any damage to goods received must be reported within 24 hours of delivery. Please inspect your goods as soon as they arrive. You must inform us within one working day if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Photographic evidence will be required in the unlikely event of any damages.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
We shall be under no liability to you for loss or damage direct or indirect as a result of late delivery or defective goods.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
When the order is placed at our website and you reach the payment stage, you will be directed to Actinic Payments to process your payment. This is a secure online payments system run by Credit Call who are recognised by all major banks. Rest Express will never see your card details and they are encrypted between your computer and the authorisation system using the latest encryption systems.
We are proud to offer more than competitive prices, but we never want price to be a reason you shop elsewhere.
Telephone us: 01285 831668 Monday Friday 8am 5pm.
Heres what you will need:
- Product reference and price
- Competitors web site address (sorry no auction sites or non UK based sites)
Price Promise additional information:
- Price match includes competitors discount code offers.
- Price match must include relevant charges including delivery and VAT.
- The product has to be identical to the product on our site and available for immediate despatch.
- Price match is valid on the day of purchase and up to 7 days afterwards.
- Price match applies to items showing our Best Price Guarantee logo only.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01285 831668 (International +44 01285 831668) or fax us on 01285 831697 or write to us at Unit 1 Springfield Farm Perrott's Brook Cirencester Gloucestershire GL7 7DT United Kingdom
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Rest Express or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website and on our website. The service provider we use is Feefo.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us through our contact us form
, or by phone on 01285 831668.
We hope you will be happy with your purchase.
Please contact us on 01285 831668 before returning any items. We are happy to accept unused items providing the goods are returned within 30 days of receipt.
Items should be unopened, unused and in a saleable condition. Please ensure that all items are well packed and that a copy of your invoice is included.
Return costs are at your own expense. Please ensure you use a trackable service with adequate compensation, all goods must arrive in saleable condition in order to be fully refunded.
We regret that the original delivery charge is not refundable.
We will accept items for return after 30 days at our discretion, however, these will be subject to a restocking fee of 15%.
Refunds will be made to the card originally used to place the order.